Hotel Laundry or Linen Room

The linen room sits behind the hotel, where hundreds of sheets, towels, and duvet covers come through every day. Workers sort by fabric and soil level, feed flatwork into ironers, fold by hand or by machine, and stack carts for the floors. The materials are soft, heavy, and never the same shape twice, which is exactly why robots struggle with them.

Start with the sorting table. A worker shakes out a bundle from the chute, picks out stained pieces for pre-treatment, and separates terry from percale by touch. Loading an industrial washer means judging weight by feel so the drum is not overfilled. Unloading a dryer, the worker pulls out a tangled mass and separates it into single pieces before the folder or the ironer can take it.

Feeding a flatwork ironer takes two hands, sometimes two people. The sheet has to be held by the corners, snapped flat, and laid on the feed belt square. Towels get folded by hand on a table in a fixed pattern, with the hem turned a certain way so the stack reads neat on a housekeeping cart. Fitted sheets are the hardest and most workers have a personal method.

Our footage comes from a head-mounted camera on the worker plus fixed cameras over the sorting table and the folding stations, all synchronized. Collection runs in real hotel laundries across five countries, and the workers are consented and paid. The data arrives segmented into episodes per load or per cart, with steps labeled in plain language and tagged for success or failure, and with optional tracking of hands, fabric pieces, and machine controls, delivered in whatever schema and storage you specify.

A sample can be in your hands within a business day.